Shipping policy
Shipping Policy
Processing Time All products at Rafiki Art are made to order through our print-on-demand partner. Please allow 5–10 business days for your order to be produced and dispatched.
Estimated Delivery Times Once dispatched, estimated delivery times are:
- Australia: 5–10 business days
- New Zealand: 7–14 business days
- United States & Canada: 10–20 business days
- United Kingdom & Europe: 10–20 business days
- Rest of World: 14–28 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or peak periods.
Tracking Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number where available.
International Shipping International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in the product or shipping price.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your contact email] and we'll investigate with the carrier on your behalf.
Damaged Items If your item arrives damaged, please contact us within 7 days of delivery with a photo of the damage and we'll arrange a replacement.